Shipping & Delivery Information
At Kelowna Print Company, we make sure your printed products arrive safely, on time, and in perfect condition. Whether you need a small business card order or a large bulk shipment, we’ve got you covered.
Refund & Return Policy
At Kelowna Print Company, we take pride in delivering high-quality printed products. Because all orders are custom-made, we do not offer refunds for change-of-mind or user-submitted errors. However, if there’s a problem with your order due to a mistake on our part, we’ll make it right.
Need help?
Our customer service team is here to assist you.
📧 Email: orders@kelownaprintco.com
📞 Phone: +1 (250) 223-0140
💬 Live Chat: +1 (250) 460-7899
Overview
At KelownaPrintCo, your satisfaction is our priority. Because all of our products are custom-printed to order, we do not accept returns or exchanges for change-of-mind or user-submitted errors.
However, if you receive a product that is damaged, defective, or printed incorrectly due to our mistake, we will gladly offer a free reprint or refund.
To qualify:
- Report any issues within 7 days of receiving your order
- Provide clear photos and a description of the issue
- Our team will assess your claim and respond promptly
We always recommend reviewing your design proof carefully before final approval. If you’re unsure, our team is happy to help with pre-print checks or file setup.
For full details, Contact our support team directly.